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Description

The Program Manager is a lead Consultant who is responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects from start to finish. This includes leading in the coaching and mentoring of team members to help them achieve individual expectations and deliverables and drive effectiveness and accountability. Serves as a key liaison with the client organization for planning, prioritization, and collaboration between groups, ensuring adequate resources are available and delivery commitments are met on time and within budget.

Responsibilities

Direct and manage project development from beginning to end

Define project scope, goals and deliverables that support client engagement

Assemble and coordinate project staff and resources

Set and assign project expectations and continually monitor progress

Manage project team which is responsible for all phases of the engagement

Develop full-scale project plans and associated communications documents

Delegate tasks and responsibilities to appropriate project members. Coordinate activities of the engagement with the client

Identify and resolve issues and conflicts within the project team

Identify and manage project dependencies and critical path

Plan, schedule and track project timelines and milestones

Ensure that all projects are proceeding according to timelines, meeting targets and client expectations

Build, develop, and grow any business relationships vital to the success of the project

Requirements:

10 – 15+ years of experience in Financial Services, specifically in Retirement

Prior consulting experience strongly preferred

Must be a seasoned program manager with strong business acumen

Prior work experience with product strategy & lifecycle management, technology transformations, operations, customer journeys, digital channel experience and go to market strategies

Strong understanding of corporate functions and organizational structures

Ability to manage multiple disciplines – analysis, problem-solving, process design and delivery to provide holistic solutions to clients

Execution leader with a strategic mindset and the leadership skills and able to perform a function, implement a process or execute a project

Excellent written and verbal communications skills with a demonstrated ability to present confidently to clients; proficient with PowerPoint

Self-starter who can partner with clients, collaborate as part of a team (across multiple locations) and work independently as needed

Ability to quickly both gain client knowledge and build rapport and credibility with clients

Strong time management, prioritization, and multitasking skills; ability to pivot and adjust priorities as needed

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Requirements:

10 - 15+ years of experience in Financial Services, specifically Retirement.

Demonstrated prior experience with strategic planning, product offer & lifecycle management, technology transformations, operations process engineering, marketing strategy and content creation, customer journeys, digital channel experience and go-to-market strategies

Expertise in developing and executing complex change management strategies

Strong analysis, problem-solving, and process improvement skills

Self-starter with proven relationship management skills who can partner with clients, collaborate as part of a team across multiple locations, and work independently

Strong time management, prioritization, and multitasking skills; ability to pivot and adjust priorities as needed

Excellent written and verbal communication skills with a demonstrated ability to develop presentation materials and present confidently to clients

Prior consulting experience is preferred

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