From executive coaching and advice to rolled-up sleeves teamwork, collaboration is at the heart of our business. We use a partnership approach to develop robust strategies. In transferring ownership of the solution, we empower your organization with the know-how for continuous growth and improvement.
We believe there is a difference between a good idea, and an idea that is actionable. Unlike traditional consulting firms, we have the breadth of corporate experience and depth of industry knowledge that enables us to spend our time on tailored solutions so we can partner with our clients on compelling outcomes.
Our people have unparalleled market knowledge, across the entire value chain. To each and every challenge, we also bring relentless curiosity, senior business know-how and insights from other industry sectors. This horizontal thinking helps broaden horizons.
- Large scale transformations
- Operating model outsourcing/changes
- Product offer definition and management
- Innovative technology integrations
- M&A services (planning, due diligence and integration support)
- Go-to-market strategies
- Change management
- Process Engineering
Product Offer Development for a Global Financial Services Firm Headquartered in the United Kingdom
Working with an emerging provider, MCA defined the Pooled Employer Plan (PEP) minimum viable offer necessary to compete against legacy providers in the race to address the coverage gap. We also provided insight and perspective on target market demographics, competitive and market trends and go-to-market strategies.
Contact Center Transformation for a Fortune 50 Healthcare Company with 4,500 Phone Reps
The MCA team established standard contact center protocols and metrics to stabilize performance and gain efficiencies. Efforts improved average speed of answer by over 90% and resulted in a 20% improvement in first-call resolution, in addition to other productivity gains.
Insource Trust Function for a Fortune 500 Financial Services Company
MCA partnered with a top firm to insource their trust function to improve productivity and better serve their customer base. Our team provided insight into the strategic rationale and business case and offered subject matter expertise on the approach, policies and procedures.
Product Offer Market Assessment for a Leading Retirement Technology Provider
MCA conducted a small/micro market study to assess how an organization’s offer aligned to market needs. The team assessed the overall maturity of the organizational capabilities necessary to enable the offer and reviewed product features for competitiveness. This assessment was compared to market trends and competition to validate gaps and opportunities for differentiation. A top client was interviewed to gather customer feedback.
M&A Operational Due Diligence for a Private Equity Firm Looking to Expand into New Verticals and a Global Firm Looking to Expand into the US Market
MCA has conducted operational due diligence for several acquisition targets, covering recordkeeping technology, recordkeepers and Third-Party Administrators and adjacencies. Our team investigated the business model and operations of the targets to identify potential risk, determine sustainability with projected growth and ensure the business would meet the buyers’ requirements.
Operational Process Transformation for a Publicly Traded Financial Services Company
We re-engineered end-to-end defined contribution operational processes to identify gaps and opportunities for efficiency gains. The team provided recommendations for future- state process enhancements and identification of value drivers for optimization.